FAQs

FREQUENTLY ASKED QUESTIONS

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Items purchased at www.bandalics.com can be returned or exchanged within 14 days of delivery.

Return or exchange process:

  1. Send an email to info@bandalics.com indicating your order number, name, and size (in the case of rings) of the item(s) you wish to return or exchange.
  2. The returns team will confirm the process and provide you with a prepaid shipping label (no need to print it).
  3. Place the item(s) inside the original brand box and put them in a bubble envelope (you can reuse the envelope you received, sealing it well with adhesive tape to prevent damage) or in a box with dimensions not exceeding 30 cm x 20 cm x 20 cm.
  4. Go to your nearest post office and drop off the package at the counter, showing the shipping label to the staff. You do not need to print the label; they will take care of printing and attaching it to the package.

Shipping costs:

  • Domestic shipments (Spanish mainland, Balearic Islands, Canary Islands, Ceuta, and Melilla): we cover the costs of one exchange or return per order.
  • International shipments: shipping costs will be at your expense.

Exchange process:

  • Once we receive the item, we will proceed to ship the product you wish to exchange it for.

Bandalics is a company based in Spain. We ship to the following areas:

Spain (mainland, Balearic Islands, Canary Islands, Ceuta, and Melilla):

  • Standard shipping: €4.10 on orders under €35.
  • Free shipping on orders of €35 or more.

Europe (selected countries):

  • Germany, Belgium, France, Greece, Italy, Netherlands, Portugal, United Kingdom, Switzerland.
  • Standard shipping: €7.30 on orders under €60.
  • Free shipping on orders of €60 or more.

 

  • Mainland shipments: 1 to 3 business days (excluding weekends and holidays).
  • Island shipments (Balearic Islands, Canary Islands, Ceuta, and Melilla): 5 to 7 business days (excluding weekends and holidays).
  • International shipments (selected European countries): 5 to 7 business days (excluding weekends and holidays).

Delivery management:

  • The courier will make two delivery attempts at the indicated address.
  • If no one is available to receive the package in either case, it will be deposited at the nearest post office (the location of said office will be notified to the customer via email).
  • The package can be collected at that office within 10 business days by showing the identification document corresponding to the recipient of the shipment.

Bandalics follows European consumer regulations and offers a three (3) year warranty on its products for manufacturing defects from the date of purchase.

It is essential to present the receipt or proof of purchase in order to avail of the warranty terms.

The warranty covers manufacturing defects in materials and/or workmanship.

Excluded from the warranty:

  • Normal wear and tear from regular use of the piece.
  • Dents, scratches, breakage, or any damage caused by physical or accidental abuse.
  • Misuse of the jewelry, including exposure to chemicals, perfumes, lotions, seawater, swimming pools, or showers.
  • Loss of shine or wearing off of the plating over time, unless this occurs abnormally fast and can be proven as a manufacturing defect.

To find your ring size, we recommend following these steps:

  • Measure the inner diameter: If you have a ring that fits well, measure its inner diameter in millimeters with a ruler.
  • Measure the finger circumference: If you do not have a reference ring, use a piece of thread or paper strip, wrap it around your finger without tightening, mark the point where the ends meet, and measure the length obtained.
  • Consult our size guide: Once you have the measurement in millimeters, access our conversion table and find your size.
  • Choose the correct size: Remember that each finger can have a different size, so be sure to measure the finger on which you are going to wear the ring.

If you are between two sizes, we recommend choosing the larger one, especially for thick rings that are not hollow.

Need help? Write to us at info@bandalics.com and we will help you find your size.

You can contact our team through:

Customer service hours: Monday to Saturday from 10:00 AM to 8:30 PM.

Response time: We respond to all inquiries within a maximum of 48 hours (excluding Sundays and holidays).